@NYC Email Support

SENDING/RECEIVING @NYC.COM EMAIL USING A MOBILE PHONE OR DEVICE

SENDING/RECEIVING @NYC.COM EMAIL USING AN EMAIL PROGRAM (OUTLOOK, APPLE MAIL, WINDOWS MAIL, ETC.)

SENDING/RECEIVING @NYC.COM EMAIL USING A DIFFERENT EMAIL PLATFORM (YAHOO, HOTMAIL, GMAIL, ETC.)

ALL OTHER SUPPORT QUESTIONS


SENDING / RECEIVING @NYC.COM EMAIL USING A MOBILE DEVICE

Your mobile phone's email app uses internet standard protocols known as SMTP, POP and IMAP to send and receive your email. When you configure your phone's email app to work with your new nyc.com email address, you will need to enter some basic information related to these protocols. This information includes what SMTP server we use, as well as what POP or IMAP server we use. This information is as follows:

Incoming Mail server (POP)
Enter: secure.emailsrvr.com
Port: 995
Note: Don't forget to Save Changes when you're done!

Incoming Mail server (IMAP)
Enter: secure.emailsrvr.com
Port: 993
Note: Don't forget to Save Changes when you're done!

Outgoing Mail Server (SMTP):
Enter: secure.emailsrvr.com
Port: 465
Note: Don't forget to Save Changes when you're done!

Account Name (or Email Address):
Your full nyc.com email address in the form: yourname@nyc.com


SENDING / RECEIVING @NYC.COM EMAIL USING AN EMAIL PROGRAM (EMAIL CLIENT)

When you use an email program like Microsoft Outlook or Apple Mail, what allows you to download and send messages with your computer or internet device are internet standard protocols known as SMTP, POP and IMAP. When you first configure your email program to work with your new nyc.com email address, you will need to enter some basic information related to these protocols. This information includes what SMTP server we use, as well as what POP or IMAP server we use. This information is as follows:

Incoming Mail server (POP)
Enter: secure.emailsrvr.com
Port: 995
Note: Don't forget to Save Changes when you're done!

Incoming Mail server (IMAP)
Enter: secure.emailsrvr.com
Port: 993
Note: Don't forget to Save Changes when you're done!

Outgoing Mail Server (SMTP):
Enter: secure.emailsrvr.com
Port: 465
Note: Don't forget to Save Changes when you're done!

Account Name (or Email Address):
Your full nyc.com email address in the form: yourname@nyc.com

POP or IMAP?
When you setup your client to work with nyc.com email, you will typically have to choose between account types POP or IMAP. If you’re trying to decide between using POP and IMAP, we encourage you to use IMAP. Unlike POP, IMAP offers two-way communication between your web NYC.com account and your email client. This means when you log in to NYC.com using a web browser, actions you perform on email clients and mobile devices (ex: putting mail in a 'work' folder) will instantly and automatically appear in NYC.com as the same (ex: it will already have a 'work' label on that email the next time you sign in). IMAP also provides a better method to access your mail from multiple devices. If you check your email at work, on your mobile phone, and again at home, IMAP ensures that new mail is accessible from any device at any given time. Finally, IMAP offers a more stable experience overall. Whereas POP is prone to losing messages or downloading the same messages multiple times, IMAP avoids this through two-way syncing capabilities between your mail clients and your web Gmail.

SENDING / RECEIVING @NYC.COM EMAIL USING A DIFFERENT MAIL PLATFORM

ALL OTHER QUESTIONS